Support

Need help with TapLet? Email support@taplet.us and we'll get back to you. It helps to include your iPhone and Apple Watch models and their iOS and watchOS versions.

I bought TapLet Pro but it's locked

Open the TapLet Pro screen and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy it.

How do I cancel or change my subscription?

Subscriptions are managed by Apple. Open the Settings app, tap your name, then Subscriptions. See Apple's guide for details. Refunds are also handled by Apple at reportaproblem.apple.com.

My matches aren't showing on my other device

Match history syncs through iCloud. Check that both devices are signed in to the same Apple Account, that iCloud is turned on, and that they have an internet connection. Syncing can take a few minutes.

Heart rate or calories aren't showing

TapLet needs permission to use Apple Health. Open the Health app, tap your profile picture, then Apps › TapLet, and turn on the permissions.

More

Read how we handle your data in our Privacy Policy.